In my last post, I wrote about trying to install my brand spankin’ new HP Officejet Pro 8600 Plus.
Well, I finally did it. Best of of all, I think it actually works.
A couple of things I learned about the process some good, some not so good:
- With tenacity and perseverance I can usually figure out what needs to be done to get the job done.
- HP support really bites. I even tried getting through to them on Twitter @HPSupport but they weren’t answering. Maybe they had a Christmas party today or something.
- Not everything that comes in the box is in good working order. In my case the black ink cartridge didn’t work for what ever reason and I had to run to the store to get one for an additional $37. While I was at it, I got the color ink multi-pack (just in case) for another $57.
- While I was trying to get things working I thought I would try the direct, hardwired (USB) method vs the wireless method and ended up needing to buy a new USB cable (which didn’t come in the box) for another $28. AS it turned out, once I got the new black ink cartridge in, I didn’t need the cable. In fact, I had to disconnect it to go wireless.
- Doing the AirPrint or HP ePrint thing was tricky and not at all intuitive.
Here’s the bottom line. Unlike technology from the old days when you had a huge manual that would tell you how to do everything and/or a customer support line with a live person at the end, technology of today presupposes that you know enough about how to put things together and make things work.
The other challenge, of course, is that this stuff is all made in China…including the manuals and “Getting Started” posters. I don’t know how they put things together in China but I think it’s a bit different from the way you put things together in the US. Especially instructions on how to put things together.
I think the real deal, here, is that unless you really have a lot of patience or a geeky 16 year old nearby installing even something that should be relatively simple…is not.

