I don’t usually like to complain about new technology. Well, OK, maybe just a little.
I just bought a brand spankin’ new all-in-one (copy, fax, print, scan) – the HP Officejet Pro 8600 Plus. It’s supposed to do everything but tie your shoes.
However, the “setup” is less than intuitive and seems to be taking forever. In fact, it has been going on for 15 minutes before I started this blog post. Right now I’m looking at the touch screen on the HP Officejet Pro 8600 Plus while it says “preparing printer” and occasionally making a sound like the rollers moving.
I pulled the paper tray in and out thinking maybe it wasn’t grabbing the paper. I went to the HP website to see if there was something there that would tell me something like, “the printer takes a long time to setup”. I’m trying to set it up through my wireless router so I can print to it from my iPad.
Alas, maybe that’s the issue. According to the software that came with the HP Officejet Pro 8600 Plus my network connections can’t be located. Maybe that’s because the hardware is busy making noises and “preparing printer” There seems to be a flashing light but I have no idea what that’s supposed to mean.
So I figure I’ll go to the HP Officejet Pro 8600 Plus support page and try to find out there or maybe even get a phone number I can sit on hold with while my HP Officejet Pro 8600 Plus is doing it’s thing, whatever that is.
There are bunches of support “forums”, blogs, user manuals, etc. but not a single way to get through to a real, live person either in the US or India or China (where the thing is made, incidentally). So I’m stuck. I don’t know what to do or how to do it.
I even tried turning the thing off thinking maybe it just needed to “reboot” or something but then it flashes a message at me saying “maintenance cannot be interrupted”. Weird. Can’t turn it off. Can’t proceed.